Returns Policy
Simple & Fair Returns
Learn how Urban Men’s Shoes Kenya handles eligible returns, size exchanges and product condition requirements.
Urban Men’s Shoes Kenya accepts eligible size exchanges and returns for products that are still in their original condition.
Returned shoes must be unworn, clean, undamaged and kept in their original packaging with all included items.
Please contact Urban Men’s Shoes Kenya before sending back any item so our team can confirm eligibility and guide you through the exchange or return process.
Delivery or courier charges may apply depending on the reason for the return, delivery location and exchange arrangement.
Items showing signs of wear, damage, dirt, creasing from use or missing packaging may not qualify for return or exchange.