Simple & Fair Returns

At Urban Men’s Shoes Kenya, we want every customer to shop with confidence. We allow eligible size exchanges and returns for products that are still in their original condition.

Returned shoes must be unworn, clean, undamaged and kept in their original packaging.

Customers should contact Urban Men’s Shoes Kenya before starting any return or exchange request so our team can confirm eligibility and guide the process.

Size exchanges are subject to stock availability. If the requested size is unavailable, our team may recommend a suitable alternative.

Delivery or courier charges may apply depending on the return reason, exchange request and customer location.

Items showing signs of wear, damage, dirt or missing packaging may not qualify for return or exchange.